Quality of Product
There are two elements to the finished product - the look and the taste.
Taste
The final taste very much depends on the cake itself, and after a great deal of research, we use great cake recipes. The chocolate mud cake is rich and satisfying and our fruit cake explodes with flavour. We supply satisfying cakes that provide a great taste experience as well as providing a great foundation to the finished cake.
A major part of the taste is also our chocolate ganache. Our standard sponge based cakes have two filling layers and are completely sealed in the stuff...so we have been pretty picky about what we use.
We use Australian couverture chocolate. Couverture chocolate is a high quality professional quality chocolate and should not be confused with confectionery chocolate; which often have lower levels of cocoa solids and are mixed with oils and sometimes artificial chocolate flavouring.
Look
We go to great lengths to get the look that you want and the basis of this is our design agreement. We are more than happy to receive photographs, material swatches, your own candles, your ideas etc, to get the finished product that you are after.
The look will also very much depend on the foundation of our cakes. We only use high quality cake boards and accessories which mean that your cake should look as good as when you receive it, as long as it is stored and managed properly.
All cakes are supplied with storage and cutting instructions to help you enjoy the cake as it should be experienced.
When you take delivery of your cake we will ask you to verify that it has been received in tip-top condition. We don’t just deliver and run !
Quality of Service
We aim to be a pleasure to deal with. There will be no attitude from us !
We aim to provide clear and concise documentation, provide you with reminders for payment and delivery/collection and most of all communicate as much as we need to to get your creation finalised.
Complaints
We hope you never feel the need to complain. However should you need to then any complaint will be acknowledged within 24 hours, and hopefully resolved during this initial contact. email